We aim to provide a smooth and reliable shipping experience for our customers. Please review our shipping policy below:
We currently offer delivery to addresses within the United States and Canada.
For orders being sent to Canada, please note that international import regulations may apply.
Orders are generally processed within 1–3 business days following payment verification.
Important Notes:
No orders are processed, shipped, or delivered on weekends or public holidays (including U.S. and Canadian holidays).
Canadian Orders: An extra 1–2 business days may be required to validate shipping details, prepare necessary customs documentation (e.g., commercial invoices), and ensure compliance with Canadian import rules.
United States: Delivery is expected to take 5–10 business days after dispatch.
Canada: Delivery timelines vary depending on the specific destination, with an estimated 10–25 business days from dispatch. This estimate accounts for standard cross-border customs procedures, but occasional delays may occur due to customs inspections, duty assessments, or logistical issues.
We recommend tracking your order via the provided tracking link for real-time updates on customs status and delivery progress. If you need assistance with delayed shipments, please contact our customer support team.
United States: The primary carrier for domestic orders is USPS (United States Postal Service).
Canada: We partner with USPS International for reliable cross-border delivery. The carrier may be adjusted based on factors like delivery location, package weight, and selected shipping speed.
Once your order ships, you will receive a tracking number via email. For U.S.-originated orders bound for Canada, tracking updates may only be available until the package reaches Canadian customs. After that, additional tracking information can typically be accessed through Canada’s local postal service or the carrier's international tracking portal.
After your order has shipped, you will receive a shipping confirmation email with your unique tracking number and a direct link to monitor your package’s status.
U.S. Orders: Tracking information is updated in real time and covers the entire delivery journey.
Canadian Orders: Please allow up to 48 hours for initial tracking updates. Once the package leaves the U.S., tracking updates may become less frequent. We recommend using Canada’s local postal service for the most up-to-date delivery status.
If your package is significantly delayed or marked as “delivered” but you have not received it, please follow these steps:
For U.S. Orders:
Check with family members, neighbors, or building management (e.g., front desk staff, mailroom attendants) to see if the package was delivered to an alternative location.
Contact USPS directly using your tracking number to request detailed delivery information.
If the package is unaccounted for, contact us within 7 days of the marked delivery date.
For Canadian Orders:
Allow an extra 5–7 business days beyond the estimated delivery date due to potential customs clearance or international transit delays.
Use your tracking number to check with local postal services or Canadian customs authorities—packages may be held if duties, taxes, or additional documentation are required.
Verify with household members, neighbors, or local delivery centers (e.g., post offices) for missed deliveries.
If the package is still missing, contact us within 14 days of the marked delivery date.
How to Request Assistance:
Please contact our support team at [email protected], including your order number and tracking number in your message. We will work with you and the shipping carrier to investigate the issue, initiate a package trace (if applicable), and provide regular updates on the resolution process.
Orders shipped to Canada may be subject to import duties, taxes, and fees imposed by the Canadian government. These charges are the responsibility of the recipient and are not included in the initial order total or shipping costs.
Customs authorities will notify you of any applicable fees, which must be paid before the package can be released for delivery. We recommend checking with Canadian customs or relevant government agencies for specific duty rates and tax regulations prior to placing your order.
For any questions or assistance with your order, please reach out to our customer support team at [email protected].
