At ZENLINK LLC, we strive to make payments easy and secure. We accept all major credit and debit cards for online orders, including:
Visa
Mastercard
American Express
All payments are processed through a fully compliant third-party payment processor that employs end-to-end encryption to safeguard your financial data. We do not store complete credit or debit card information on our internal systems. Our processor maintains rigorous security protocols to protect against unauthorized access, fraud, and data breaches, so you can shop with confidence.
To ensure clear and predictable pricing, the final charge currency at checkout is always tied to the shipping destination:
For orders shipped within the United States, all products are priced and charged in U.S. Dollars (USD).
For orders shipped within Canada, all products are priced and charged in Canadian Dollars (CAD).
The currency selector on the website is for display purposes only to preview prices in your preferred currency. Regardless of the displayed currency, the final charge on your payment card will always be processed in the currency corresponding to the shipping country as outlined above.
If your card is issued in a different country or currency, your card issuer may apply its own exchange rate and/or foreign transaction fees. These fees are set solely by your bank or card issuer and are not charged by us.
When you finalize your order, your bank will place a temporary authorization hold on your card for the full order amount. This hold is not a charge—it reserves funds and confirms your card’s validity. If you cancel the order before processing, this hold will be released.
Once your order is confirmed and prepared for shipping, the temporary hold is replaced with the final charge.
If your payment is declined or flagged for security reasons (such as suspicious activity or incorrect billing details), we will contact you via email or phone to resolve the issue. We may request additional verification (e.g., a copy of your ID or billing statement) to confirm your identity. If verification cannot be completed, we reserve the right to cancel the order to protect both parties.
Approved refunds will be credited to the original payment method used during checkout, including credit or debit cards.
After confirming eligibility (such as receiving and inspecting returned items), we will initiate the refund and send you a detailed confirmation email with the refund amount and expected processing date.
Refunds usually take 5–10 business days to appear on your bank or card statement. Processing times depend on your financial institution; some banks process refunds faster, others may take longer.
If you do not see your refund after 10 business days, please first check your bank’s transaction history or contact your card issuer. If the refund is still missing, reach out to our support team for assistance.
