We hope you love your purchase! However, if you're not completely satisfied, please review our policy outlined below.
You may initiate a return within 30 days of your order’s delivery date. Unfortunately, we will be unable to process refunds after this period.
To qualify for a return, items must meet the following requirements:
Unworn and unwashed
All original tags and labels still attached
In original packaging (when applicable)
For hygiene reasons, certain items, such as final sale products or those marked as non-returnable, are not eligible for return. Any exclusions will be clearly noted on the product page.
At this time, we do not offer direct exchanges for size or color adjustments.
If you wish to switch to a different item (e.g., a new size or color), please place a new order for the desired product and initiate a return for your original purchase.
If an item is confirmed to be defective or incorrectly shipped (e.g., wrong style sent), we may, at our discretion, assist with an exchange or refund.
If the item is defective or we shipped the wrong product, we will cover the return shipping costs or provide a prepaid return label (where available).
For returns due to a change of mind (e.g., ordering the wrong size, no longer wanting the item), the customer is responsible for all return shipping costs. Additionally, original shipping fees are typically non-refundable, unless the return is a result of our error.
Before sending any items back, please contact our team at [email protected] with your order number and the reason for your return.
If the item is defective, please include clear photos showing the issue.
Our team will confirm whether your return is approved and provide step-by-step instructions for returning the item.
Once we receive and inspect your returned item, we will send you an email notification confirming the status of your return. If your refund is approved, it will be processed to your original payment method within 5–10 business days.
Please note, your bank or credit card issuer may take an additional 3–5 business days to post the refund to your account, depending on their processing times.
If you haven't received your refund within the stated 5–10 business day window, we recommend first checking with your bank or card issuer (as processing delays can occur on their end).
If the refund still hasn't appeared, please reach out to us at [email protected], and we will assist you in resolving the issue.
For orders shipped to Canada, any import duties, taxes, or customs fees imposed by the Canada Border Services Agency (CBSA) or the shipping carrier are non-refundable by our company.
If you return an item, we will refund the product's purchase price (and, where required by law and if the return is due to our error, we will also refund the original shipping fee). However, import duties, taxes, and customs fees will not be refunded.
If you have any questions or need further assistance, please don’t hesitate to contact us at [email protected]. Thank you for shopping with us!
